SYRACUSE AREA
(315) 400-1600

BINGHAMTON AREA
(607) 484-7600

                        

How Will It Work?

When you call our office you will speak with our Practice Manager, Alicia.  She will introduce you to Our Practice and answer any initial questions you may have.  Together, you will decide if a Veterinary House Call is the right option for you & your pet and, if so, she will assist you in scheduling an appointment.  At that time she will collect the required information for both you & your pet (or confirm that we have received it if you have already submitted it through the "FORMS" tab on our website) and clarify everything you need to know about our future visit including the timing, the services available & the estimated costs.
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Here are a few things to help streamline your initial phone call & appointment:

  • At the time of your initial phone call, it helps to have your pet's previous medical records available so Alicia can help you determine exactly what is needed as far as vaccinations, laboratory tests or medications/supplements/food.  If you do not have access to these records, you can request a copy from your Veterinarian.  Most practices will only send the records directly to you but, if you desire, you can see if they will send them to us via email, fax or mail.  Feel free to give our contact information to them as needed.
     
  • When Dr. John & his assistant arrive they will be happy to see your pet wherever he or she is comfortable.  Many times he will examine dogs in the beds or cats on their "towers".
     
  • Many cats do not like visitors OR may have locations where they hide during the day.  In fact, sometimes "the search" can be the most stressful part of the visit as the patients is not sure why they are being bothered.  Therefore, to ease the process of locating & handling them it often helps to keep them in a room where they cannot hide in a spot where reaching them could be a problem (ie. under a bed, couch or dresser).  A bathroom often works well but if this is not an option then closing the doors to any bedrooms, basements, attics or other areas where hiding spots may be present will help the process.
     
  • It is recommended that a stool sample (and a urine sample for canine patients) be collected the morning of the visit in case any lab testing is required.  Fasting is not typically necessary.
     
  • Patients who receive daily medications can receive their usual doses at the usual times unless otherwise specified.
     
  • If we are seeing a patient with a history of aggressiveness or fear-biting, muzzling may be required.  Please let us know if this is the case during the initial phone call and remind us when we arrive before we attempt to pet or greet the patient!

Of course not all of these topics apply to you & your pet but for those that do, our tips will definitely make the process go more smoothly for you both.  Take what steps you can to get us started and we will handle it from there!

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